Craig R. Key

1657 Gill Street, Blue Mound, Texas 76131 ~ (817) 988-7033 ~ craigism83@gmail.com

Professional Summary :

Critical thinker who addresses issues quickly and consistently exceeds performance standards to

maintain customer loyalty and contribute to company success. Prior experience in employee

management including maintaining a reliable staff as well as overseeing the duties of up to 50

employees for over 5 years.

Highlights :

  · Troubleshooting proficiency

  · Exceptional telephone etiquette

  · Patient and diligent

Experience :

Home Depot

Appliance Specialist

  ➢ Extensive knowledge of product features and dimensions in order to work one-on-one with a variety

of customers to address the best product solutions based on their specific needs.

  ➢ Daily inventory control, including items sold, floor inventory, and back stock as well as order

products for customers not sold within the store.

  ➢ Training of new employees in customer service, point of sale, and inventory control.

Sprint

Technical Support

  ➢ Solve each customer's technical issues while meeting, and often exceeding the expectations of the

company’s call center metrics dealing with time and issue resolution.

  ➢ Broad understanding of handheld mobile devices supported by the company for ease in

troubleshooting and problem solving.

  ➢ Excellent rapport with both work colleagues and customers to keep morale and loyalty high

according to the company’s standards.

Hibbett Sports

Assistant Manager

March 2011 to December 2011

  ➢ Worked on a more personal level with customers to satisfy various needs in the sports industry

including equipment, uniforms, and safety gear.

  ➢ Adapted to the company’s unique corporate system in a short amount of time and was performing

management duties such as opening, closing, inventory, sales, and employee issues within two weeks.

  ➢ Filled complex and specific orders for bigger entities comprised of junior sports leagues, schools, and

various recreational groups.

Regal Entertainment Group/Rave Motion Pictures

Assistant Manager

July 2006 to February 2011

  ➢ Extensive computer usage, kept track of daily product inventories as well as substantial customer

service and managing large amounts of cash as well as multitask without error.

  ➢ Interacted heavily with other managers to motivate and uphold a steady and positive work

environment for all employees so that they may perform to the best of their abilities.

  ➢ Handled exhibition of media including the setup and tear-down of media presentations, organized

the facility for special event accommodations, and coordinated in-house promotions with studios and

local business to promote various media.

December 2011 to July 2012

  · Supervision and training

  · Management experience

  · Complex problem solving

October 2012 to Present